You can absolutely exchange or return something as long as it hasn’t been worn out yet. The request must be made within 30 days of receiving your order. Please email us in advance before mailiing the products back.
Please send the item(s) back to:
ATTN: Returns & Exchanges
3333 Warrensville Center Rd
Shaker Heights, Ohio,
Include a note with your:
- Order #
- Shipping Address
- Refund --OR-- Exchange?
- Reason for refund --OR-- What you want in exchange
After you've sent it out, please email the same information to hello[at]ravenectar[dot]com so we can expect your package.
Once we receive your package, we will initiate a refund OR send back a replacement, depending on your request.
Your funds will be deposited to the same account that you used to pay for your order.
- Paypal - the funds will be back in your account immediately after we process it.
- Credit Card - It'll take 3-5 business days for your bank to process the deposit.
- Bitcoin - Please include your bitcoin address in the email you send us. Bitcoin refunds have be issued manually.